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puppy portraits photography

Canvas Factory Refund and Replacement Policy

You have the right to ask for a replacement or refund under Consumer Law  for products and services bought on or after 1 January 2011.

You can ask us for a  replacement or refund, but you are not always entitled to one. For example, the consumer guarantees do not apply if you got what you asked for but simply changed your mind, found it cheaper somewhere else, decided you did not like the purchase or had no use for it.

puppy portraits photography

As our products are highly personalised and printed to order, we can only offer a replacement or store credit in the following circumstances:

  • Manufacturing defect - replacement
  • Item lost in transit - replacement if Premium Freight Protection ordered
  • Shipping damage - replacement if Premium Freight Protection ordered
  • Canvas Factory internal IT system error - store credit
  • Canvas Factory Customer Service or designer error - store credit

Please read our Terms of Use carefully before claiming a refund, as these will guide you as to whether you got what you ordered or whether you can in fact claim a replacement or refund.

A replacement or store credit must be requested within 30 days after delivery and will be issued in accordance with the above rules

Our prints very rarely suffer defects and are carefully packaged for shipping, however if yours does arrives a little worse for wear please email us a photo with a brief description of the issue so that we may review for you. 

puppy portraits photography

Under Australian Law, Canvas Factory only have to offer a monetary refund if you experience a major problem.

puppy portraits photography

A product or good has a major problem when:

  1. it has a problem that would have stopped someone from buying it if they’d known about it
  2. it is unsafe
  3. it is significantly different from the sample or description
  4. it doesn’t do what the business said it would, or what you asked for and can’t easily be fixed.
puppy portraits photography

Under Australian Consumer Law, you may seek compensation for damages and losses you suffer due to a problem with a product if we could have reasonably foreseen the problem. This is in addition to your replacement or refund.

puppy portraits photography

Canvas Factory do not have to pay for damages or losses that:

  • are not caused by our conduct, or our products
  • relate to something  independent of our business, after the goods leave our control

puppy portraits photography

If you decide that you no longer want to progress with your order (prior to printing) please be advised our Designer Fee is NOT refundable

They are as comfy as I had hoped
Great shape. Good fit. Works well at blocking out some of the uv. Light enough to wear indoors. I am definitely satisfied with the quality.
These are very cute and such a good price
This hat looks really cheap.
Great for a costume but I wouldn't wear it anywhere professionally or for a function (wedding, baby shower, etc).
fits and wears like carhartt should
The cut on these shorts was nicely proportioned which made the shorts fit exactly the way we wanted them to fit.
We put this on our smaller sip by swell and it worked!
color and style are great
Good quality material and comfortable, medium size runs a little big.
It's made out of cheap thin material that's not very flexible, the lack of flexibility makes my nose hurt from the pressure..
Little long but husband love them
This wallet is amazing, best for holding cards and very good quality, I will not carry another one, the hybrid system is the best. Very nice product
I have purchased 3 pairs of these earrings in different sizes. I love them. So comfortable and easy to put in. I forget Im wearing them! I dont have to worry about them falling out or getting caught or pulled out, perfect for me.
They r perfect
Excellent product! As described!
They are beautiful!! I feel so fancy with these on! Its gonna be different for everyone since it depends on your ear lobe shape but they fit me perfectly and I wear them in special occasions
I always worry that the socks I get online are not going to meet my expectations (I know there just socks) but these are great. My favorite thing about them is that they are the exact length that I am looking for.
I have enjoyed this small purse so much -handy to get to my phone, all my cards and cash are easily accessible. It makes me feel safe to have it so close , hands free, to shop and not worry about a large bag in my way.
I like this bag in the navy color. It fits all that I need. Great bag.
Love these earrings! They were just what I was looking for.
My college aged daughter had this on her Christmas wish list (in pink). She was very ecstatic when she opened it! Put it on right away. The name says it all!
Excellent fit, looks, and material quality, as all Carhartt clothing I own. Just have to order your size, not 1x larger with many brand names.
Loose their spring after a while. Very soft but are kind of saggy now. I'm a 31" inch waist and ordered the small.
My husband is super picky about his clothes. Tried other jeans but the fly didnt lay flat, and they were stretchy. Didnt work at all. But these jeans are great and he wears them all the time. Didnt shrink hardly at all after washing and drying in the dryer. Probably going to get another pair
This is a great pair of swim trunks. The only negative here is what others have said about no holes in the pockets. This was my son's only complaint. Overall he really liked them.
I like it. It doesn't bulk up.
Not at all what they were represented to be. The handkerchiefs do not absorb sufficiently because they are too thin.
Good earrings, true silver 925 product
They look good on my ears
I like them! Highly recommended